Once your order is shipped, you'll receive an email or SMS with the tracking details. You can also log in to your Zuup.com account and view real-time updates under "My Orders."

We offer easy returns and exchanges within 7 days of delivery. Items must be unused, with original tags and packaging. Visit our Returns page to initiate a request.

Yes, we offer COD on selected pincodes across India. You’ll see the option at checkout if your area is eligible.

Orders are usually delivered within 3–7 business days, depending on your location. You'll receive shipping updates once your order is on the way.

You can reach us via email at support@zuup.com or through our live chat available 10 AM – 7 PM, Monday to Saturday.

To place an order, simply browse our website, add products to your cart, and follow the checkout process.

We accept all type of payments like Credit card, Debit card, UPI, Wallet, EMI etc.

Yes, our website uses SSL encryption and secure check out process to ensure your information is secure .

We offer expedite shipping options and delivering with trusted delivery partners only .

Yes, you can track your order using the tracking information provided in your order confirmation email and track order section available in website and in your profile section .

Yes, you can return or exchange a product within the timeline as per our Return & Exchange policy.

You can initiate a return or exchange as per our Return & Exchange Policy. For any additional information, please contact our customer service team.

Please check the product description, sizing chart, and reviews to ensure the product is suitable for your needs.

You can contact us via email at customercare@zuupstores.com, our toll-free number 1800-120-0141, or WhatsApp at 8604154810.

Our business hours are from 10 A.M. to 10 P.M.

Yes, we occasionally offer discounts and promotions. Follow us on social media or sign up for our newsletter to stay informed.

Please contact our customer service team as soon as possible to request changes or cancellations.

Please refer to our size chart, which can be found on each product page.

To create an account, click on the "Account" or "Login" link at the top of our website and follow the registration process.

Click on the "Forgot Password" link on the login page and follow the instructions.

You can leave a review by clicking on the "Write a Review" link on the product page.

Platform fee is levied by Zuup to sustain the efficient operations and continuous improvement of the platform, for a hassle-free experience.

We’ve replaced traditional shipping fees with a Packing and Handling Fee to be more transparent and consistent in how we cover logistics and packaging costs.

The nominal RS 20/- amount will be shown clearly at checkout before you place your order.

No. This fee is non-refundable, even if the item is returned.

No. The Packing and Handling Fee is separate from product pricing and is not covered by promotional offers unless explicitly stated.

You’ll see the Packing and Handling Fee clearly listed at checkout, right before you confirm payment.

You can reach out to our customer support team at customercare@redchief.co.in or visit our Contact Us page.